F.H. Cann & Associates Inc. is a leading contact center, loan servicing, financial recovery, and business process outsourcing firm. And just this year, the company made it to the Inc. 5000’s 2020 list of the fastest-growing private companies in America.
With over two decades of experience, F.H. Cann & Associates, Inc. have served many industries, maximizing their productivities and profits and delivering holistic customer service solutions.
F.H. Cann and Associates Inc. is Hiring Call Center Customer Service Representatives
Do you have a passion for delivering solutions to clients? Are you patient, empathetic, willing to learn, and focussed? Do you wish to grow in an environment that values honesty, transparency, and accountability?
At the moment, F.H. Cann and Associates Inc., a leading customer service solution, is hiring 200 temporary call center customer service representative.
What do F.H. Cann & Associates do?
- Focussed Holistic Customer Care
Holistic customer care solutions is essential for customer satisfaction. F.H. Cann & Associates focuses on delivering the best value to customers and clients.
This means that call center customer service representatives must be willing to thoroughly understand the client (he or she is working with) and services that the client offers. Every customer care representative must follow the ‘holistic’ mantra and ensure maximum client satisfaction whenever the client calls.
Teamwork is essential to the growth of any business. When you become a part of the F.H. Cann and Associates team, you become a member of a vibrant and talented community, with professional team leaders that will ensure that individual team members are highly effective in delivering their duties, and the team is collectively effective in client satisfaction.
- Management Support
F.H. Cann & Associates is a leading company in management support. With many firms, businesses, and even government bodies, relying on F.H. Cann & Associates for management efficiency and economics of scale.
What F.H. Cann & Associates Expects from Intending Call Center Customer Service Representatives
Before you apply for the position of Customer Service Representatives at FHC, it is essential that you understand their core values, mission, and how you can become a part of the FHC family.
“FHC is focused on taking a holistic approach to accounts receivable management, call center services and loan servicing. We are committed to delivering productive, professional, and secure services that meet and exceed the needs of our clients, customers, employees, and the communities that we serve.”
All FHC services and actions are rooted deeply within our company’s core values. We base our principles around being accountable, compassionate, innovative, agile, and secure.
Values That All Intending F.H. Cann and Associates Customer Support Representatives Must Possess
- Compassionate: Customer service goes beyond being on the other end of the line receiving calls. All customer support representatives must be compassionate—they must care about the client.
- Accountable: Accountability and transparency are two words that a call center should always be known for. You are accountable for your words, your responses, your reaction, and the business solutions you will be delivering to your contacts.
- Agile: Of course, you need a stomach of positivity. Can clients be frustrating? Yes.
Do you become irate because you are dealing with a difficult client? No, absolutely not; instead, you calm the client down and walk him through the solution.
There are different types of customers and a great customer service representative should know exactly how to deal with them.
To apply for the position or learn more about the job listing by F.H. Cann & Associates, you can check here.